Support Notion templates
A curated list of the top 13+ Notion Support templates
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A standard operating procedure (SOP) is a document that outlines how certain tasks or processes should be carried out within a company. Although SOPs can be used for a variety of purposes, the most effective ones share certain characteristics. Here, we have outlined these characteristics to help your team customize this SOP to meet the needs of various departments.
This template is an essential tool for anyone looking to create detailed and effective customer journey maps. Unlike traditional 5x5 grids, it allows you to use Notion's infinite canvas to map out rich and complex customer journeys that convert. With this template, you can easily map out key stages in the user journey, target personas, goals and pain points, actions and endpoints, use cases and touch points, key projects and campaigns, and even surveys, targets, and KPIs. Whether you're working on marketing or product strategy, this template is a valuable resource.
Project charters are a crucial element of any project and play a vital role in setting the direction of your venture. They serve as a tool to align sponsors, stakeholders, and the team, and provide a clear overview of the project's scope, objectives, and participants. Use this template to create a dynamic project charter that stays relevant throughout the project.
This product is designed to help business owners comply with the GDPR. It provides comprehensive video explainers to ensure that nothing important is missed, as well as access to pre-built templates, checklists, structured records, and an actionable toolbox. In the end, users will be able to inform their customers about how their data is kept safe with privacy and cookie policies, a list of subprocessors, and data processing agreements.
To create a professional proposal for a new project, it can be helpful to gather all relevant content in one place and share it with your team and client. This can make it easier to communicate with agencies, freelancers, and clients and ensure that everyone is on the same page. A well-written proposal can help set the tone for the project and establish a clear plan of action.
At Notion, our customer experience team uses this template to keep track of upcoming launches and check off to-do's in an asynchronous manner. Each launch has its own dedicated page that contains a thorough checklist with properties such as status, due date, DRI, and more. With the pre-built database views, you can easily see the same checklist in different ways. This template helps to streamline future launches and improve collaboration on project tasks.
To create and store team processes in a central and searchable location, you can use a product from another company that specializes in this type of solution. This product allows you to create and store your team's processes in one place, making it easy to search and access them whenever you need them. With this product, you can streamline your team's workflow and ensure that everyone has access to the information they need to be productive and effective.
This tool allows you to centralize responses to common support questions, so that they are easily accessible to everyone on your team. Each response is represented as its own page within the system, where you can add any content you want, including notes, images, and more. This makes it easy to quickly find the information you need to resolve customer inquiries.
This template from another company can help you manage your agency or freelancer clients effectively and keep them informed about progress on their projects. Share this page with your clients so they can always access the most important information. The template includes:
A team contacts section so your client knows who to contact about different topics.
A build progress section to provide a simple status update so clients can check the progress at any time. This section also includes status notes for additional details.
Discovery, deliverables, and asset sections to help you organize and share important information with your clients.
Cron is a calendar tool for professionals and teams. As a startup, the company uses Notion to host its help center. The "template" mentioned in the text is a tool that allows others to use the same format and structure as Cron's help center in Notion. The template can be used to share popular support guides, answer frequently asked questions, track feature requests, and more. Using this template can help organizations create a professional and user-friendly help center on Notion.
Allowing other teams to request mass email campaigns can improve cross-functional collaboration and enhance your marketing strategy. The Notion team uses a template to standardize email requests and collaborate asynchronously. The template includes pre-built database views, which allow users to see the same data in different ways. By using this template, teams can encourage others to send email campaigns and keep track of relevant context.
Keep track of the progress of your daily support tasks with this tool. Each task can be assigned to one or multiple people, and can include information such as priority level, tags, and a due date. Each task is represented as its own page in the system, where you can add notes, documentation, images, and even sub-tasks to keep track of everything related to the task.
Creating a help center for your company can be a daunting task, and many software solutions for this purpose are overly complex and difficult to learn. Workwell simplifies the process by using Notion for their help center. This makes it easy for anyone on their team to edit and update the help center as needed. Additionally, they were able to quickly and easily publish their help center as a public-facing website with just a single click, and link to it from their website's footer. This eliminates the need to build a new web page from scratch for this purpose. With Notion, creating a help center can be as simple and straightforward as creating any other document, so everyone on your team can contribute to keeping it up to date.
Welcome to our Notion Support templates category! Here, you will find a selection of templates built by other designers that you can use to manage and organize your support-related activities within Notion. These templates are designed to help you keep track of your customer inquiries, issues, and resolutions.
Our Notion Support templates range from simple, one-page layouts to more comprehensive templates that include multiple pages and features. Whether you're a small business looking for a way to organize your customer support tickets or a large company looking for a tool to manage your support team, you'll find a template that fits your needs.
Each template in this category has been created by a fellow Notion user and has been tried and tested by others, so you can trust that they will help you manage your support activities efficiently and effectively. Simply browse through the templates, select the one that best suits your needs, and start using it right away! With our Notion Support templates, you can provide excellent customer service and support.